Shipping policy

Shipping Policy

Subject to stock availability and receipt of payment, requests will be processed within 1-3 business days and handed over to the courier company for delivery. We will supply all goods to the courier company in good order. 

We do use a third party (courier services) to deliver and We cannot guarantee a specific delivery time on the day of delivery. It is the User’s/Purchaser’s responsibility to ensure that the correct address, postal code and contact number is provided and that someone is available to receive your Order at the specified delivery address. 

The courier company used will not be able to contact you to arrange a delivery time. If there is no one present at the specified premises to receive your Order delivery will be attempted the following day. There after the goods will be returned to the warehouse.  

Deliveries by courier will only be affected between 08:00 – 17:00 Mondays to Fridays.

No courier deliveries will take place over weekends or public holidays unless prior
arrangements have been made with the Provider. Additional costs may be associated
with delivery over weekends or public holidays.

Any complaints regarding the standard and quality of the Product or Products bought by consumers through the e-commerce facility should be directed to
info@everythingtea.co.za.